Returns & Exchanges

At Dranken.co.uk, we want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, our straightforward returns policy ensures a quick resolution within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  For damaged or incorrect items, please attach clear photographs of the packaging and the product labels to your initial email.

• 3.
  Secure Packaging

  Ensure the items are unopened and in their original packaging; use the provided return label to secure the box for transit.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-7 working days.